Privacy Policy

Effective date: 17/09/2026

iScape Creations ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and your rights, in line with the Australian Privacy Principles.

Information we collect
When you contact us through our website, by phone, or by email, we may collect your name, phone number, email address, postcode or address, and details about your landscaping project. When you use our website, we and our providers may also automatically collect standard technical data such as your IP address, browser type, pages viewed, and how you arrived at the site, through cookies and similar technologies.

How we use your information
We use your information to respond to your enquiry, prepare quotes and proposals, carry out and manage projects, improve our website and services, and, where you have consented or it is otherwise permitted, send you relevant updates or offers. We also use website and advertising analytics to understand how visitors find and use our site so we can improve it.

Cookies and advertising
Our website uses cookies and tracking tools including Google Analytics, Google Ads, and the Meta (Facebook) Pixel to measure website performance and the effectiveness of our advertising. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

Disclosure of your information
We do not sell your personal information. We may share it with trusted service providers who help us run our business, for example our website and CRM platform, and advertising platforms, and only so they can perform services on our behalf. We may also disclose information where required by law.

Data security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard the information you provide.

Access, correction and complaints
You can ask us to access or correct the personal information we hold about you at any time. If you have a concern about how we have handled your information, please contact us and we will work to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us
iScape Creations

Phone: 0432 583 262

Email: [email protected]

Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.